Cologne & Cotton reviews

1580752918

DENISE MARR

google

1

We popped into what looked like a stunning, wee linen place. Female behind counter was cold, unresponsive, darn rude and as such, we left with nothing which is unfortunate, as l wanted to spend a good deal on such lovely things. I can't remember feeling so angry and looked down on by this person. We live in Edinburgh, and so this hard-faced bee was someone l haven't ever experienced in my 64 years of retail exploration. What a pity for the owners

1488404210

Laura

google

1

Very poor customer service

1609793100

Tom Porter

google

5

We popped in Cologne & Cotton just before Christmas as we'd seen an angel in the window perfect for the top of our tree. Both staff members were so friendly and welcoming. They wrapped the angel so not to damage it walking home and to our surprise it was far more affordable than we had initially thought. Looking forward to heading back after this new lockdown as we've seen something else in the window.

1582732360

Charlotte Hamblin

google

5

Lovely service today with equally special products. The high street at it's best.

1608056562

Joanna Shan

google

1

Dear shop owners and managers - I would like to make a complaint about the service I received from your Marylebone high street store. At the till I was serviced by Kay, she wrapped one gift and when I asked whether she could wrap the other one, she pointed at my friend who was shopping with me and waiting behind me and said so many customers, we cant do that; My card was declined the first time so out of precaution, I checked on my card app to see two transactions pending so I asked Kay whether there were evidence of the first null transaction in case I was charged twice and could get a refund when I came back to the store, she showed me the torn up receipt and said its declined, I was very clear that I understood that but would like a piece of evidence. She said you are the first customer who ever raised it and it would never happen and then she pointed at me and said what do you want, I was mortified and humiliated so I just whispered to my friend that I would like not to be shouted at. Seeing this Angela, another assistant chimed in, Angela was a little more helpful by trying to say that the card was declined the first time, and I showed her my app and said all I want is just in case I later on discover that I was charged twice, what would be the stores procedure to refund me, perhaps a piece of evidence; Kay again shouted you are the first customer who said that, it will never happen... after 10-15 minutes, they made an effort to tape the receipt as per picture and tossed the pen at me to write my name on their note book. I asked them to write theirs on my receipt. I would really like to understand if it is the stores policy to make the customer feel unwelcome to ask a question, if it is its policy to dismiss any concerns raised and if it its policy to service clients as such? Please see pictures, its an incredibly humiliating and frustrating experiences and I believe I had the right to ask about the procedure in case I was charged twice.